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We will be investigating solutions for chat-based “service desk” type functionality as a later phase of the Skype for Business project. There are two options to place calls off campus: 1) If you have a laptop computer, you can place calls via Skype for Business anywhere you have an Internet connection using a Skype for Business headset, or other compatible device, or your computer's microphone and speakers .2) You can also download the Skype for Business mobile app to place calls from your work phone number via your mobile device.Please see our Knowledge Base article for more information. KU has implemented "open federation," which means you can connect with other Skype for Business users at more than 800 institutions around the world that also have open federation.If you're not sure if the other person's organization has open federation, contact them first by phone or email to ask.Depending on how your audio is set up, you will hear the notification/ring through your headset and/or computer speakers.You will not be able to see the caller’s ID from the lock screen, however if you are using a headset you can answer an incoming call using the answer button on the volume control of your headset.

In general, if you are purchasing new computers (Windows or Mac), you should not have any issues with regard to Skype for Business/Lync.

When you place or answer a call via Skype for Business phone service to/from a traditional telephone number, the call is routed to the public telephone network via the KU data network or the Internet.

If your phone number is incorrect in Skype for Business, first check to see if it is correct in KU's Global Address list by looking for yourself in the address book in Outlook.

You will receive notification via email in advance of your unit's transition to Skype for Business phone service.

You will know when the transition is complete when your Avaya or Cisco telephone no longer has dial tone.

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