Updating airline technology
This dedication was amazing to see, and I have never seen it on American or United, who both have much worse on-time ratings. Over-the-Air programming (OTA) refers to various methods of distributing new software, configuration settings, and even updating encryption keys to devices like cellphones, set-top boxes or secure voice communication equipment (encrypted 2-way radios).The incoming aircraft was late and arrived 15 minutes before my scheduled departure.The Delta employees worked to make a quick turnaround and we ended up leaving only 5 minutes past the original departure time.In overall performance, Delta is ranked 3 (the list includes smaller and discount airlines such as Southwest and Alaska).In terms of canceled flights, Delta comes in at 1.89% of flights canceled compared with 2.64% and 4.06% of flights canceled at United and American respectively.
legacy airline carriers remaining since airline deregulation happened in the 1980s.(Source for numbers: In terms of financial metrics, Delta also comes out ahead.Last year Delta posted .85B in revenue with a 14.97% operating margin.As consumers we are left with Delta, United, and American as our only three choices of domestic airlines with worldwide route networks.Among these airlines it is clear that Delta is the leader and has managed to be effective in aligning its operational model with its business model.